Rider Terms of Service

These Rider Terms of Service (“Terms”) govern your use of the Nava app and website (the “Platform”), operated by Nava Technologies Inc. (“Nava,” “we,” or “us”). By tapping “I agree” or creating an account, you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

Section 9 requires that most disputes be resolved by individual arbitration and waives jury trials and class actions. Please read it carefully.

What Nava does. Nava is a technology platform that connects riders with independent, licensed captains and vessel owners (together, “Captains”) for private boat rides between marinas, docks, and waterfront properties that partner with Nava (“Dock Partners”).

What Nava does not do. Nava does not own or operate vessels, employ captains, or provide transportation. Each ride is provided by the Captain, who is solely responsible for the vessel, its operation, and its compliance with Coast Guard and other applicable law. Nava is not a party to the ride itself.

Nava as payment agent. Each Captain appoints Nava as its limited agent to collect ride payments on its behalf. When you pay Nava for a ride, your payment obligation to the Captain is fully satisfied.

You must be at least 18 years old to create an account and book rides. Riders under 18 may ride only with an adult who is on board.

You must provide accurate information, keep your login secure, and hold only one account. You are responsible for all activity on your account.

If you book for a group, you accept these Terms on behalf of your guests and are responsible for their conduct.

Booking. You request a ride in the app, and the ride is confirmed when a Captain accepts it. Pick up and drop off take place only at the locations shown in the app.

Passenger limits. Your group may not exceed the passenger capacity shown in the app for the vessel. Captains are required to refuse passengers over that limit, and if your group is too large, the ride may be cancelled and the cancellation fee in Section 5 may apply.

The Captain is in charge. You and your guests must follow the Captain’s safety instructions, including on life jackets, seating, boarding, and leaving the vessel. The Captain may refuse, delay, or end a ride for reasons of safety, weather, intoxication, misconduct, or legal compliance.

Alcohol and conduct. You may bring alcohol only if the Captain permits it and everyone drinking is at least 21. Illegal substances, weapons, and any conduct that endangers others are prohibited. Pets are allowed only with the Captain’s approval, except service animals as required by law.

Dock Partner locations. Dock Partners are independent businesses that own and operate their docks. You must follow their posted rules, board only in designated areas, and take care on docks, ramps, and walkways. Nava does not own, operate, or maintain any Dock Partner facility and is not responsible for its condition.

Personal belongings. Nava and Captains are not responsible for lost or damaged personal items. If you leave something behind, report it through the app and we will do our best to help you get it back.

Price. The total price is shown in the app before you confirm a ride. It includes the ride fare, any applicable fees, and applicable taxes.

Charging. We may place a hold on your payment method when you book and charge it when the ride is completed. Payments are processed by our third party payment processor, subject to its terms.

Splitting a fare. If you join a ride booked by someone else and agree in the app to pay part of the fare, you authorize us to charge your payment method for your share. The person who booked the ride remains responsible for the full fare and any fees, including any share that is not paid.

Tips. Tips are optional and paid in full to the Captain.

Damage and cleaning. If you or your guests damage a vessel beyond normal wear, we may charge you the documented repair cost on the Captain’s behalf. If a vessel requires excessive cleaning, we may charge a cleaning fee of up to $150. We will notify you first and give you 48 hours to respond.

Disputing a charge. If you disagree with a damage or cleaning charge, reply through the app within that response period and include any photos or other information you want us to consider. We will review what you and the Captain provide, including photos taken at the end of the ride and any repair estimate or invoice, and we will only charge you if the damage or cleaning is reasonably supported. If you still disagree after our review, you may raise it under Section 9.

Billing questions. If you believe a charge is wrong, please contact us within 30 days before disputing it with your card issuer. We will look into it and, if we made a mistake, make it right.

No off platform rides. You may not arrange or pay for rides with a Captain you met through Nava outside the Platform. Doing so may result in suspension of your account.

Before a Captain accepts. You may cancel for free.

After a Captain accepts. You may cancel for free within 2 minutes after a Captain accepts. After that, a $25 cancellation fee applies.

Rides booked in advance. If you schedule a ride ahead of time, you may cancel for free until 60 minutes before the scheduled pick up time. After that, a $25 cancellation fee applies.

No shows. If you are not at the pick up point within 10 minutes after the Captain arrives, the Captain may cancel the ride and a $25 no show fee applies.

Captain cancellations. If your Captain cancels, we will refund you in full.

Weather and safety. The Captain decides whether conditions are safe. If the Captain cancels before departure for weather or safety, you will get a full refund. If the Captain ends a ride early for weather or safety, we will refund the part of the fare for the portion of the ride not completed, based on the ride record in the app. If a ride ends early because of your or your guests’ conduct, the full fare applies.

You will see the current fees in the app before you book. Fees may change from time to time.

Location data. The app uses your device’s location to match you with a Captain and show your pick up point. During each ride, Nava records the route, timing, and payment details.

How we use it. We use this data to operate the Platform, for safety and support, to prevent fraud, and to verify and improve our service.

Who we share it with. We share ride information with your Captain and the relevant Dock Partner as needed for the ride, and with our service providers. We may share ride data in aggregated form with our investors, auditors, and advisors to verify Platform performance. Our Privacy Policy explains this in more detail.

Messages. We send ride updates by text, email, or push notification. We send marketing messages only with your consent, and you can opt out of texts at any time by replying STOP.

License. Nava grants you a personal, limited, and revocable right to use the Platform to book rides for yourself and your guests. Nava owns the Platform and all related content and trademarks.

Prohibited uses. You may not copy, scrape, reverse engineer, or interfere with the Platform, create false accounts or bookings, or use the Platform for any unlawful purpose.

Ratings and reviews. You may rate and review Captains. By posting a review, you grant Nava a free, perpetual license to use it in connection with the Platform. Reviews must be honest and lawful, and we may remove reviews that are unlawful, abusive, or unrelated to a ride.

Emergencies. The Platform is not an emergency service. In an emergency, call 911 and alert the Captain, who can contact the U.S. Coast Guard.

App stores. If you downloaded the app from the Apple App Store or Google Play, these Terms are between you and Nava only, and Apple and Google are not responsible for the app or its support. Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you.

Risks of boating. Boating involves inherent risks, including weather, waves and wakes, wet surfaces, and boarding and leaving vessels at docks. By riding, you accept these inherent risks.

Your safety on board. You are responsible for supervising any minors in your group, wearing a life jacket when the Captain instructs you to, and telling the Captain about anything that may affect your safety or the safety of others on board.

Captains are independent. Captains are independent operators, not Nava’s employees or agents. Nava is not responsible for the acts or omissions of any Captain, Dock Partner, or other third party, including payment processors and map or location services.

Release. Nava does not control Captains, vessels, or Dock Partners, and any dispute you have with them is between you and them. To the fullest extent permitted by law, you release Nava from claims arising from those disputes, including claims about the conduct of a Captain or Dock Partner or the condition of a vessel or dock. This release does not apply to claims arising from Nava’s own negligence or misconduct, or to any claim that cannot be released under applicable law, including claims for personal injury or death to the extent federal maritime law or other law prohibits such a release.

Disclaimers. The Platform is provided “as is” and “as available.” Nava requires Captains to meet minimum licensing and insurance requirements, but Nava does not control Captains, vessels, or Dock Partners and does not guarantee their performance, safety, or compliance with law. Nava also does not guarantee that a ride will be available at any particular time or place, or that the Platform will be uninterrupted or error free.

Limitation of liability. To the fullest extent permitted by law, Nava is not liable for indirect, incidental, special, consequential, or punitive damages. Nava’s total liability to you for any claim is limited to the greater of (a) the fees you paid to Nava in the 12 months before the claim arose and (b) $100.

How these limits apply. These limits apply to the fullest extent permitted by law, whether a claim is based on contract, tort (including negligence), or any other legal theory, and even if Nava was told that such damages were possible.

What we do not limit. Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for personal injury or death to the extent federal maritime law or other law prohibits such a limit.

Your responsibility. You will defend and indemnify Nava and its officers, directors, employees, and agents against claims, losses, and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your violation of law, or the misconduct of you or your guests.

Talk to us first. Before starting any proceeding, please contact us at info@ridenava.com so we can try to resolve the issue informally. If we cannot resolve it within 30 days, either of us may start a proceeding under this Section.

Arbitration. Any dispute between you and Nava arising from these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Hearings will take place in Miami-Dade County, Florida, or remotely. Either party may instead bring an individual claim in small claims court. The Federal Arbitration Act governs this section.

No class actions or jury trials. You and Nava each waive the right to a jury trial and to participate in a class or representative action.

Opting out. You may opt out of arbitration by emailing info@ridenava.com within 30 days after you first accept these Terms.

Mass filings. If 25 or more similar claims are filed against Nava by or with the help of the same law firm or coordinated group within a 90 day period, the claims will be administered in batches of up to 25 claims each, with a single arbitrator assigned to each batch, under the American Arbitration Association’s rules for mass or multiple case filings. Nava will pay the administrative fees for each batch as required by those rules. Any applicable time limit for bringing a claim is paused for claims waiting to be assigned to a batch. If this section is found unenforceable as applied to a mass filing, those claims will proceed in court, and the class action and jury trial waivers will continue to apply to the extent permitted by law.

Time limit. Any claim must be brought within one year after it arises, unless applicable law requires a longer period.

Governing law. These Terms are governed by Florida law and applicable federal law, including general maritime law where it applies. Any dispute not subject to arbitration will be heard in the state or federal courts in Miami-Dade County, Florida.

Changes. We may update these Terms from time to time. We will notify you of material changes in the app or by email at least 30 days before they take effect, and we may ask you to accept the updated Terms in the app. Continued use of the Platform after an update takes effect means you accept it. Updates apply only going forward and do not apply to any dispute that arose before the update took effect. If we change Section 9, you may reject that change by emailing info@ridenava.com within 30 days, and the prior version of Section 9 will continue to apply to you.

Suspension. We may suspend or close your account if you breach these Terms or misuse the Platform.

Electronic communications. You agree to receive notices and agreements electronically, and they satisfy any requirement that they be in writing.

Events beyond our control. Subject to the refund terms in Section 5, neither Nava nor any Captain is responsible for delays or cancellations caused by events beyond reasonable control, including severe weather, government orders, or the denial or loss of dock access or permits.

Assignment. You may not transfer these Terms. Nava may assign them in connection with a merger, acquisition, or sale of its business.

Notices. We will send notices to the email address on your account. You may send notices to Nava at the contact details below.

Entire agreement. These Terms, our Privacy Policy, and the fees shown in the app are the entire agreement between you and Nava regarding the Platform. If any provision is unenforceable, the rest remains in effect.

Language. The Platform is available in several languages, but these Terms are written in English. If a translation differs from the English version, the English version controls.

Contact. Nava Technologies Inc., 407 Lincoln Road, Suite 6H 1353, Miami Beach, FL 33139, info@ridenava.com.